Terms and conditions: Toddler and Preschool Classes
1. Introduction
1. These are the terms and conditions on which we supply our Sense-a-Story classes and general services to you as a consumer. These terms and conditions will set clear expectations while ensuring a smooth, safe and enjoyable experience for all participants. By enrolling in our classes and booking our services, you agree to these terms and conditions.
2. The following definitions and interpretations shall apply through these terms:
- “Class Leader” shall mean the Sense-a-Story class leader who provides services to you.
- “We”, “us”, “our” or “Sense-a-Story” means Sense-a-Story.
- “Classes” shall be deemed to be included within the term “Services”.
- “Session” or “class” refers to one 45-minute booking.
- “Writing” or “written” in these terms includes emails.
2. Registration and payment
1. We have an online booking system through which you are required to register and pay for classes via secure online payment. We will accept your booking when you have both completed the online booking and paid for the class/classes.
2. Payment for our services must have been made in full before we provide any of our services to you.
3. Cancellations made more than 14 days before a scheduled session will receive a refund for any class we have not yet provided you, minus a reasonable administration fee.
4. Cancellations made within 14 days of the scheduled session will not be eligible for a refund.
3. Class attendance
1. Please do not arrive more than 5 minutes before the start of a class, as the class leader requires this time for set-up.
2. If you miss a class, we are unable to provide a refund for that class. This applies - but is not limited - to holidays, illness, family issues, weather (unless we cancel the whole class due to weather).
3. To ensure quality, class sizes are limited to 15 children.
4. In the event that we have to cancel a class, you will be notified in writing. You have the option of a refund or another class at a later date. Classes can be cancelled by us for reasons such as:
- Class Leader being unwell
- Class leader experiencing having family circumstances which require them to be elsewhere
- Power cuts or other unforeseen issues at the venue
- Weather conditions
- Not enough participants booked in to the class to make the class viable.
4. Health and safety
1. It is the responsibility of the parent/carer to ensure the child/children do not interact with any material/food substance that may cause an allergic reaction to their child/children. We do not accept any responsibility for any accident, allergic reaction or illness found to be directly attributable to any product or item provided. It remains the responsibility of the parent/guardian in attendance for supervising the children they are accompanying.
2. Allergies or special requirements must be disclosed at the time of booking. We will make reasonable accommodations but cannot guarantee a completely allergen-free environment.
3. While all props and play items are checked prior to commencement of the session by the Sense-a-Story class leader, should a parent/carer become aware of a new breakage of an item or prop during the session, it is their responsibility to inform the Sense-a-Story class leader.
4. Parents/carers should monitor their child closely to prevent their children putting things in their mouth, and actively discourage them from doing so.
5. Parents/carers should note that in our sessions (for children aged 1 to 5 years), we sometimes use props that are safety marked for over 3-year-olds. These are to be used under the strict supervision of the parent/carer.
6. Any props with batteries are generally safety standard marked as suitable for over 3-year-olds. These items add to the sensory experience and are included to be used under the strict supervision of the parent/carer.
7. Sense-a-Story may sometimes provide homemade sensory items for use during a session (such as ‘smelling bottles' and cardboard ‘binoculars'). Parents/carers should ensure that their child is using any item safely.
8. Sense-a-Story sometimes provides messy play materials. We recommend that children wear clothing appropriate for messy play, or bring a change of clothes to a session, as Sense-a-Story will not be liable for any stains or marks on children's clothes.
9. Sense-a-Story sometimes provides natural materials for children to explore. It is the responsibility of the parent/carer to ensure their child does so safely.
10.You and your child/children use our services at your own risk. You and any child for which you are responsible use our Services and attend our Classes at your own risk and you are responsible for supervising any child in your care at all times (including during classes). We will not be liable to you for any loss, damage or injury suffered by you or a child for whom you are responsible as a consequence of you not following the points laid out in these terms and conditions.
11. In the case of illness from either you or your child we ask that you do not come to class. You must not bring your child to class if you or your child have:
- a fever or cough
- had an upset stomach or diarrhoea in the 48 hours prior to class
- had a vomiting bug in the 48 hours prior to class
- heavy nasal discharge or discharging eyes
- symptoms of a possible communicable disease, including, but not limited to, Covid-19, measles, chicken pox, German measles, whooping cough, impetigo, scarlet fever, hand foot and mouth disease or norovirus.
5. Behaviour and conduct
1. Parents/carers in charge of the child/children are under no circumstances allowed to leave the building without taking the child/children within their care with them.
2. Parents/carers in charge of the child/children are solely responsible for the care, safety and control of their child/children at all times whilst at Sense-a-Story. Sense-a-Story do not accept any such responsibility.
3. Under no circumstances will Sense-a-Story take responsibility for loss or damages to personal possessions during a session.
4. Sense-a-Story reserves the right to require anyone (adult or child) to leave if their behaviour is likely to threaten the safety or enjoyment of others. Attending adults are responsible for the safety of their child/children during each session. This includes during the use of all materials and equipment and ensuring that they and their child/children behave in a way that does not cause injury or abuse to other children or adults.
6. Media and Photography
1. Parents are welcome to take photos and short videos of their child in our classes and to share these with family and friends on social media. If there are other children who are in the frame of your photographs or videos, please ensure you have permission before taking the photos and videos or sharing them on social media.
2. Excessive photos or videoing can be disruptive to the class and interaction with your child, so we ask that these are kept to short clips and not throughout the entire session.
3. Sense-a-Story may take photographs or videos during sessions for promotional purposes. If you do not consent to a child being photographed or filmed, you must indicate this via the consent checkbox at the time of booking.
7. Use of personal information
1. We collect personal information for registration and communication purposes.
2. Refer to our privacy policy on our website and online booking system for details on data protection.
3. By booking and paying for our services, you consent to the use of your data as described.
8. Changes to terms and conditions
1. We reserve the right to update these terms and conditions. Participants will be notified in writing.
2. Continued participation in our services after these changes implies acceptance of the new terms and conditions.
9.Liability
1. Sense-a-Story is not liable for any injuries, losses, or damages incurred during the session, whether direct, indirect, incidental, or consequential.
2. Parents/carers are responsible for the supervision and behaviour of their children at all times during the session.
3. Sense-a-Story is not responsible for any personal items lost, stolen, or damaged during the session.
4. While we take reasonable steps to ensure the safety and enjoyment of all participants, Sense-a-Story is not liable for any accidents or incidents that occur as a result of actions beyond our control.
5. Participation in our sessions is at your own risk. By attending, you agree to release Sense-a-Story from any claims or liabilities arising from your participation or your child's participation in the sessions.
10. Intellectual property rights
1. All intellectual property rights in our classes and other services belong to Sense-a-Story. Our logo, formats and other materials provided to you in the course of our services cannot be used out with our classes or other services.
Terms and conditions: Birthday Party Sessions and School/Nursery visits
1. Introduction
1. These are the terms and conditions on which we supply our Sense-a-Story birthday party sessions and school/nursery visits, and general services to you as a consumer. These terms and conditions will set clear expectations while ensuring a smooth, safe and enjoyable experience for all participants. By booking our services, you agree to these terms and conditions.
2. The following definitions and interpretations shall apply through these terms:
- “Class Leader” shall mean the Sense-a-Story class leader who provides services to you.
- “We”, “us”, “our” or “Sense-a-Story” means Sense-a-Story.
- “Classes” shall be deemed to be included within the term “Services”.
- “Session” or “class” refers to one 45-minute booking.
- “Writing” or “written” in these terms includes emails.
2. Booking and payment
1. All bookings must be made in advance through our online booking system.
2. Payments are processed securely via secure online payment.
3. The full balance is due at the time of booking.
3. Cancellations and refunds
1. Cancellations made more than 14 days before the scheduled session will receive a full refund, minus a reasonable administration fee.
2. Cancellations made within 14 days of the scheduled session will not be eligible for a refund.
3. In the unlikely event that we need to cancel a session, you will be offered a full refund or the option to reschedule.
4. Participation
1. Parents/carers or school/nursery staff must be present for the duration of the session.
2. The maximum number of children per session is 20.
3. Exceeding this limit may result in additional charges or the cancellation of the session.
4. Allergies or special requirements must be disclosed at the time of booking. We will make reasonable accommodations but cannot guarantee a completely allergen-free environment.
5. Health and safety
1. It is the responsibility of the parents/carers or school/nursery staff to ensure the children do not interact with any material/food substance that may cause an allergic reaction to the child/children. We do not accept any responsibility for any accident, allergic reaction or illness found to be directly attributable to any product or item provided. It remains the responsibility of the parents/carers or school/nursery staff in attendance for supervising the children during the session.
2. While all props and play items are checked prior to commencement of the session by the Sense-a-Story class leader, should a parent/carer or school/nursery staff member become aware of a new breakage of an item or prop during the session, it is their responsibility to inform the Sense-a-Story class leader.
3. Parents/carers or school/nursery staff should monitor children closely to prevent children putting things in their mouth, and actively discourage them from doing so.
4. Parents/carers and school/nursery staff should note that in our sessions, we sometimes use props that are safety marked for over 3-year-olds. These are to be used under the strict supervision of the parents/carers or school/nursery staff.
5. Any props with batteries are generally safety standard marked as suitable for over 3-year-olds. These items add to the sensory experience and are included to be used under the strict supervision of the parents/carers or school/nursery staff.
6. Sense-a-Story may sometimes provide homemade sensory items for use during a session (such as ‘smelling bottles' and cardboard ‘binoculars'). Parents/carers or school/nursery staff should ensure that children are using any item safely.
7. Sense-a-Story sometimes provides messy play materials. We recommend that children wear clothing appropriate for messy play, or bring a change of clothes to a session, as Sense-a-Story will not be liable for any stains or marks on children's clothes.
8. Sense-a-Story sometimes provides natural materials for children to explore. It is the responsibility of the parents/carers or school/nursery staff to ensure that children do so safely.
9. Parents/carers and their children or school/nursery staff and their children use our services at their own risk. Parents/carers or school/nursery staff and any child for which they are responsible use our Services at their own risk, and they are responsible for supervising any child in their care at all times (including during the session). We will not be liable for any loss, damage or injury suffered by an adult or a child for whom they are responsible as a consequence of them not following the points laid out in these terms and conditions.
10. In the case of illness from either parents/carers or school/nursery staff or the children, we ask that they do not attend the session. An adult or child must not attend the session if they have:
- a fever or cough
- had an upset stomach or diarrhoea in the 48 hours prior to class
- had a vomiting bug in the 48 hours prior to class
- heavy nasal discharge or discharging eyes
- symptoms of a possible communicable disease, including, but not limited to, Covid-19, measles, chicken pox, German measles, whooping cough, impetigo, scarlet fever, hand foot and mouth disease or norovirus.
6. Behaviour and conduct
1. Parents/carers or school/nursery staff in charge of the child/children must be present for the duration of the session.
2. Parents/carers or school/nursery staff in charge of the child/children are solely responsible for the care, safety and control of their child/children at all times whilst at a Sense-a-Story session. Sense-a-Story do not accept any such responsibility.
3. Under no circumstances will Sense-a-Story take responsibility for loss or damages to personal possessions during a session.
4. Sense-a-Story reserves the right to require anyone (adult or child) to leave if their behaviour is likely to threaten the safety or enjoyment of others. Attending adults are responsible for the safety of their child/children during each session. This includes during the use of all materials and equipment and ensuring that they and their child/children behave in a way that does not cause injury or abuse to other children or adults.
7. Media and photography
1. Parents/carers or school/nursery staff are welcome to take photos and short videos of their child/children in our sessions and share these with family and friends on social media or learning platforms such as ‘Seesaw'. If there are other children who are in the frame of your photographs or videos, please ensure you have permission before taking the photos and videos or sharing them on social media or learning platforms.
2. Excessive photos or videoing can be disruptive to the class and interaction with the children, so we ask that these are kept to short clips and not throughout the entire session.
3. Sense-a-Story may take photographs or videos during sessions for promotional purposes. If you do not consent to a child being photographed or filmed, you must indicate this via the consent checkbox at the time of booking.
8. Use of personal information
1. We collect personal information for registration and communication purposes.
2. Refer to our privacy policy on our website and online booking system for details on data protection.
3. By booking and paying for our services, you consent to the use of your data as described.
9. Changes to terms and conditions
1. We reserve the right to update these terms and conditions. Participants will be notified in writing.
2. Continued participation in our services after these changes implies acceptance of the new terms and conditions.
10. Liability
1. Sense-a-Story is not liable for any injuries, losses, or damages incurred during the session, whether direct, indirect, incidental, or consequential.
2. Parents/carers or school/nursery staff are responsible for the supervision and behaviour of the children during the session.
3. Sense-a-Story is not responsible for any personal items lost, stolen, or damaged during the session.
4. While we take reasonable steps to ensure the safety and enjoyment of all participants, Sense-a-Story is not liable for any accidents or incidents that occur as a result of actions beyond our control.
5. Participation in our sessions is at your own risk. By attending, you agree to release Sense-a-Story from any claims or liabilities arising from your participation or a child's (that you are responsible for) participation in the sessions.
11.Intellectual property rights
1. All intellectual property rights in our classes and other services belong to Sense-a-Story. Our logo, formats and other materials provided to you in the course of our services cannot be used out with our classes or other services.
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