Privacy policy

Sense-a-Story takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data provided by you in relation to your use of the Website. This privacy notice tells you what to expect us to do with your personal information. Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data: collectively all information that you submit to Sense-a-Story via the Website. This definition incorporates, where applicable, the definitions provided in the General Data Protection Regulation (GDPR);

We or us: Sense-a-Story;

User or you: any third party that accesses the Website and is not either (i) employed by Sense-a-Story and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Sense-a-Story and accessing the Website in connection with the provision of such services;

Website: the website that you are currently using, https://www.senseastory.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this Privacy Policy

This privacy policy applies only to the actions of Sense-a-Story and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data Collected

We collect the following Data, which includes personal Data, from you:

  • Your name
  • Your contact information (email address and telephone number)
  • Your child's name
  • Your child's date of birth
  • Your child's allergies (where applicable).

Reasons for collecting this data

We collect the above information about you and your child so that we can provide our services to you and your child safely and effectively. We collect your contact information so that we can communicate any necessary information relating to our services, such as:

  • Cancellations due to unforeseen circumstances
  • Changes to service times

We may also contact you to inform you of dates of upcoming blocks of classes or events, if you have permitted us to do this, or to organise any refunds.

Payment Processing

We use an online secure payment provider to handle all payment transactions. This information is not retained by Sense-a-Story.

Our Use of Cookies

  • Necessary Cookies: We use necessary cookies to make our site work and enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
  • Analytical Cookies: We may choose to use analytical cookies to help us provide you with the best possible experience by collecting and reporting information on how the website is used. These cookies collect information in a way that does not directly identify anyone. If you prefer not to allow us to accept these cookies, you can adjust permissions.

Our Use of Data

For purposes of the General Data Protection Regulation (GDPR), Sense-a-Story is the "data controller".

We will retain your Data for as long as necessary to provide our services to you and to comply with legal obligations, including HMRC requirements. For legal reasons, this is often set at a minimum of 6 years.

Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will not be disclosed to third parties.

All personal Data is stored securely in accordance with the principles of the GDPR. For more details on security see the clause below (Security).

Third-Party Websites and Services

Sense-a-Story may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.

Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Functionality of the Website

To use all features and functions available on the Website, you may be required to submit certain Data.

Security

Data security is of great importance to Sense-a-Story and to protect your Data, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via this Website. Any and all data is stored on password protected devices, accessed by the owner of Sense-a-Story only.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk.

User Rights Under GDPR

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal data.
  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

We will provide this information free of charge unless your request is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee based on the administrative costs of providing the information.

To request access to your personal Data, please contact us at stevie@senseastory.co.uk

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:    

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website:  https://www.ico.org.uk/make-a-complaint

Changes to this privacy policy

Sense-a-Story reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Sense-a-Story by email at stevie@senseastory.co.uk.

First published on Tue 16 07 2024

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